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COMPLAINTS

Guidance for any complaint you may have for services provided

If you should have any complaints about the services you receive or a product you have bought please write or call: The Compliance Director, Tavistock – THE Platform, 1 Queen’s Square, Ascot Business Park, Lyndhurst Road, Ascot, Berkshire, SL5 9FE. Telephone number 01753 867000. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves.

To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk

Our commitment to you

You will receive an acknowledgement of your complaint in writing within five business days of receipt.

A member of Platform One’s team will investigate your complaint promptly, thoroughly and impartially.

If we are unable to resolve a complaint within four weeks, we will advise you in writing indicating when a final response will be available.

In the event that we are unable to resolve your complaint within eight weeks, we will write to you to explain why this is and when we will be in a position to make a final response.

If you are not satisfied with the outcome of our investigation into your complaint, or we have not been able to provide you with a full response within eight weeks of receipt of your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). We will provide you with the details for referring to the FOS with our final response letter or our explanatory letter if we have been unable to resolve the matter within 8 weeks.

The Financial Ombudsman Service can be contacted by:

Telephone

0800 023 4567

email

complaint.info@financial-ombudsman.org.uk

OR IN WRITING TO: Financial Ombudsman, Exchange Tower, London.  E14 9SR

The Tavistock Platform is powered by Platform One Ltd which is authorised and regulated by the Financial Conduct Authority № 542059. A registered company in England and Wales. №06993268. Registered Office: Peartree Business Centre, Cobham Road, Wimborne, Dorset, BH21 7PT